» Do I need Windows Media Player to play the tracks?
» Does it matter that I connect to the internet through a proxy?
» Email and username Confidentiality
» Firewalls and Antivirus programs
» First Time Connecting
» How do I Download Luke?
» How do I pay for Luke?
» How do I upgrade from Free to Pro
» How long does it normally take to download a file?
» How to Install Luke
» How to upgrade from atoo;2do to Luke
» I just downloaded and saved a file to my hard drive, but I forgot where it is?
» I thought the software was free. Why am I being asked to pay?
» My web browser asks me if I want to save or open the executable file. What should I do?
»New Search button
» Option buttons on Luke
» Payment windows pop-up
» Searching on Luke using the genre option
» Searching on Luke using the language option I
» Searching on Luke using the language option II
» Searching on Luke using the simple search option
» Searching on Luke using the title option
» Searching on Luke using the type option
»The Incoming Screen on Luke
» The Outgoing Screen on Luke
» The Settings Screen on Luke
» To view and write in other languages
» Updates for Luke Software?
»What does the button “Refresh Files” mean?
» What requirements in hard- and software does LUKE need?
» What Version Do I Have?
» Why does it say "Too much files shared" when I try to connect
Q Do I need Windows Media Player to play the tracks?
A Not Necessarily, There are other players available on the market that supports all formats. However you can play a file that you have by pressing the play button on the bottom of the Incoming Screen, the file you have selected will automatically play on your default player.
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Q Does it matter that I connect to the internet through a proxy?
A Under normal circumstances it shouldn’t, but if you are experiencing any problems, it is advisable to contact your network administrator to make any changes in the network settings if required.
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Q Email and username Confidentiality
A Your personal information and email are never shared with any other organization whatsoever – we take confidentiality very seriously. Our payment pages are 100% secure and managed by using SSL technology.
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Q Firewalls and Antivirus programs
A If you have any Firewall or Antivirus Programs, make sure you enable the file sharing option, this will appear as a pop-up when you start using Luke to have incoming files these programs will ask you if you would like to either “permit” or “deny” incoming traffic, in order for you to use Luke to have incoming shared files you have to permit this program to allow incoming files.
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Q First Time Connecting
A The first time you open the program it will ask you for your username and password, which has been sent to you by email, after you have put the information in it brings you a screen which says “Welcome 2 Luke”. At this stage all you have to do is click on connect and go to the search page and start working.
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Q How do I Download Luke?
A Find the download button on the web page and follow the instructions, it will ask you for a username and an email address, once you proceed it will then send you an email to verify that your account exists. This email will contain a web page link that will take you to the registration page for Luke, here you will have two choices, either downloading the free limited version or purchasing the Pro version. If you proceed with the free limited version, it will download Luke onto your PC where you will go and install it, If however you decide to purchase the Pro version (recommended, Good choice, well done) then you will be redirected to our secure server to buy the Pro version of Luke using your credit card, Once you have completed the necessary forms for purchase, it will download Luke onto your PC where you will go and install it.
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Q How do I pay for Luke?
A If you have the free version of Luke you can pay for the Pro version using your credit cards through our secured servers; this can be done by going to the web page www.plentyplenty.com and upgrade to the Pro Version.
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Q How do I upgrade from Free to Pro
A This is acheived by going to the "My Account" page on www.plentyplenty.com, log in using your username and password, Here you will have an option to extend your account, click this option and follow the screens to purchase Luke PRO through our secure servers.
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Q How long does it normally take to download a file?
A On average, a 4-5 megabyte file using a 56 Kbps dial-up modem would take about 15 minutes dependent on your ISP (Internet Service Providers) If you have a Cable/DSL or any other broadband connection, it should take a lot less time.
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Q How to Install Luke
A Once you have downloaded the file “Luke_install.exe”, double click it and follow the easy instructions. Allow the installation program to install the software into its chosen directory, If the directory does not exist, then it will be created for you. It will also create a Desktop icon, which once the installation has finished; you may execute the program by “double-clicking” that icon.
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Q How to upgrade from atoo;2do to Luke
A Login to "My Account" with your atool2do username & password and press the "Download Now" button, This will then download the luke setup file for the new software LUKE. When asked, put your atool2do username & password in and it will work.
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Q I just downloaded and saved a file to my hard drive, but I forgot where it is?
A Go to the Settings page by pressing the “Settings” button, then look at the Advanced Section, This will show you exactly the directory where you have your incoming files, you can, if you so wish, change the download directory to another part of your hard disk, or once you have downloaded the files you require, remove them from your hard disk.
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Q I thought the software was free. Why am I being asked to pay?
A There is a free version of the software and a paid version, periodically you will receive a message asking if you would like to upgrade to the Pro version which will give you all capabilities of this software
unlike the free version which has limitations.
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Q My web browser asks me if I want to save or open the executable file. What should I do?
A When downloading the software, your web browser may ask whether you want to save the file or open it from its current location. It is recommended that you save the file to a directory on your computer'
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Q New Search button
A The new search button is available for you to be able to clear your previous searches, once pressed this will remove all writing from any box (field) and enable you to start a new search.
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Q Option buttons on Luke
A The options buttons enable you to make many choices, each one is explained below, and once you have pressed a button it changes color to orange to indicate that you are on that page. Connect/Disconnect – This button connects & disconnects you from Luke. Search – This will take you to the search page. Incoming – This will show your incoming files. Outgoing - This will show your outgoing files. Shared files – This will show the files you have available for sharing. Settings –This will show your program settings. FAQ – This will help you if you have any problems whilst connected to the program. Help – This will bring you the “Help” screen on the Internet as a web page. Exit – Exits Luke.
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Q Payment windows pop-up
A If you have Windows XP with SP2 make sure you have pop-ups enabled. This will enable the secured pop up window to appear to allow you to pay for this program.
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Q Searching on Luke using the genre option
A To use the genre facility without using the other fields, just enter the type of the file you require, to do this click the drop down menu and it will give you an option of what is available for the genre types, then press the “search now” button.
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Q Searching on Luke using the language option I
A There are many ways to search on Luke: One of the main and unique features is to search by language, this is done by selecting the language you require in the language field, and then in the artist field you will get a list of all artists available for that language, once you have selected the artist, press search, and a list of all the files for that artist will appear, then double click the file you want and a green arrow will appear next to the file, which will indicate that the file you have selected will go into your shared files directory.
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Q Searching on Luke using the language option II
A If you want to search for all files for a specific language select the language you want and then press search now.
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Q Searching on Luke using the simple search option
A To use the simple search facility without using the other fields, just type the name of the file you require and then press the “search now” button.
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Q Searching on Luke using the title option
A To use the title facility without using the other fields, just type the title of the file that you require, and then press the “search now” button.
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Q Searching on Luke using the type option
A To use the type facility without using the other fields, just click the drop down menu and it will give you an option of what is available for the types, and then press the “search now” button.
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Q The Incoming Screen on Luke
A The Incoming Screen will show the incoming files
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Q The Outgoing Screen on Luke
A The Outgoing Screen will show the outgoing files
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Q The Settings Screen on Luke
A The Settings Screen will allow you to setup your account and details which include shared files directory, username, password and amount of incoming/outgoing files.
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Q To view and write in other languages
A To View in other languages: Go to Start, Settings, Control Panel, Regional & Language Options, Go to Advanced tab and change the language to the one you want, once this has been done it may ask you to restart the PC, do the next procedure before restarting. To write in other languages: Go to Start, Settings, Control Panel, Regional & Language Options, Go to Languages tab and add any language as a second or third language, once this has been done it may ask you to restart the PC, Do so and when you restart it will give you the option of 2/3 languages on the bottom right part of the task bar
.
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Q Updates for Luke Software?
A Under normal circumstances when an update is available, A Pop-up will inform you that an update is available. If you want to update manually or just check to see if there is an update then go to the Settings page by pressing the Settings button, then look at the Advanced Section, there is a button that says “Check for Update” This will check to see whether there is an update available and will update Luke, it will download the new version of Luke, install the update, then close Luke and restart your computer with the new updates. If there isn’t an update it will say “No Update Available at this time”
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Q What does the button “Refresh Files” mean?
A On the Shared Files Page there is a button marked “Refresh Files, this is to reload the files that you have in the shared directory, in order to avoid having to restart Luke if you want to add or remove files from the shared directory.
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Q What requirements in hard- and software does LUKE need?
A The only thing you need is a personal computer running Microsoft Windows 95 version or greater. At least 100MB Hard Disk Drive, and a working internet connection to connect to LUKE.
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Q What Version Do I Have?
A Your version can be seen at the bottom left hand corner of the page.
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Q Why does it say "Too much files shared" when I try to connect
A The reason is that you have more than the maximum shared files limit. This is 50 files. Remove some files by selecting the files you want to remove and press the "unshare files" button or the delete key, or move all the files into another directory on your hard disk, i.e My Music directory, and then try to connect again.
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